We must stress that customers check with their local council before the point of ordering to ensure they are ordering the correct size and are compatible with the local collection service. Due to the size of these bins, only specialist couriers will deliver these products, we subsidise delivery costs for the bins but to return them would be rather costly. We do not accept back any bins that have been used, we only sell new bins. If there is a fault in some way we will, of course, rectify at no cost to yourselves but we would need to be notified as soon as possible.
If you are still not happy and would like to send the bins back, you will need to let us know within 14 days of arrival and you would have to return at your own cost, this would vary but at the low end you would be looking at least £30 per bin, the larger 660, 770 and 1100 litre bins would have to go on a pallet and this would be between £45 and £60. when we receive the goods back we will take an additional £5 per bin for a restocking fee. If any modifications or additions have been fitted we have the right to refuse the return of the bins in relation to the Distance Selling Regulations for Consumers.
The above also applies to any delivery that has been refused due to any reason other than a fault. We will get charged by the couriers the same as if we were to send them back in and collect the bins back. We must stress that customers check the size of the wheelie bins before ordering. If in any doubt then please contact us for advice.
When you take delivery of goods from a carrier they will ask you to sign that you have received the goods in good condition. WheelieBins, therefore, advise that you check the goods thoroughly before signing and if you notice that the goods are damaged or you have an incorrect delivery please reject it and contact us asap so that we can organise a replacement without delay. If you have not noticed this until the driver has already left you will have 24 hours to notify us of any problems. This doesn’t affect your rights under the Consumer Protection (Distance Selling) Regulations 2000.
If the goods are faulty we ask our customers to provide an image of the issue. This allows us to improve our service and prevent it from happening again where possible. We can then issue a replacement or refund.