Returns Policy

returns policyWe must stress that customers check with their local council before the point of ordering to ensure they are ordering the correct size and are compatible with the local collection service.  Due to the size of these bins, only specialist couriers will deliver these products, we subsidise delivery costs for the bins but to return them would be rather costly.  If there is a fault in some way we will of course rectify at no cost to yourselves but we would need to be notified as soon as possible.

If you are still not happy and would like to send the bins back, you would have to at your own cost, this would vary but at the low end you would be looking at least £20 per bin, when we receive the goods back we will take an additional £5 per bin for a restocking fee.  If any modifications or additions have been fitted we have the right to refuse return of the bins in relation to the Distance Selling Regulations for Consumers.

When you take delivery of goods from a carrier they will ask you to sign that you have received the goods in good condition. WheelieBins therefore advise that you check the goods thoroughly before signing and if you notice that the goods are damaged or you have an incorrect delivery please reject it and contact us asap so that we can organise a replacement without delay. If you have not noticed this until the driver has already left you will have 24 hours to notify us of any problems. This doesn’t affect your rights under the Consumer Protection (Distance Selling) Regulations 2000.